Terms and Conditions

Last Updated: June 2026

1. Agreement to Terms

By accessing and using the Smanes marketplace at smanes.com (the “Platform”), you agree to be bound by these Terms and Conditions (the “Agreement”). If you do not agree to all terms, do not use the Platform.

Smanes Ltd (“we,” “us,” “our,” or “Company”) reserves the right to modify these terms at any time. Continued use of the Platform after modifications constitutes acceptance.

2. Use of Platform

2.1 Eligibility

You must be:

  • At least 18 years old
  • A legal resident of the UK (or have legal authority to transact in the UK)
  • Capable of entering into a binding contract
  • Not prohibited from using the Platform by applicable law

2.2 Account Registration

When you create an account:

  • Provide accurate, complete, and current information
  • Maintain the confidentiality of your password
  • Accept responsibility for all activity under your account
  • Immediately notify us of unauthorized access

Smanes may suspend or terminate your account if information is false, incomplete, or used for illegal purposes.

2.3 Prohibited Activities

You agree NOT to:

  • Engage in fraudulent or deceptive transactions
  • Sell counterfeit, stolen, or prohibited items (see Section 3)
  • Harass, abuse, or threaten other users
  • Bypass our verification or identity checks
  • Attempt to manipulate ratings, reviews, or search results
  • Use the Platform for money laundering or terrorist financing
  • Share someone else’s account or payment details
  • Reverse-engineer, scrape, or unauthorized access to the Platform
  • Violate any local, national, or international law
  • Spam, phish, or engage in malware distribution

Violations may result in account termination, legal action, and reporting to authorities.

3. Listings & Prohibited Items

3.1 Acceptable Items

Smanes facilitates the sale of:

  • Pre-loved and lightly used hair extensions (bundles, wigs, closures, frontals)
  • Salon tools and appliances (clippers, scissors, blow dryers, etc.)
  • Barbering equipment and supplies
  • Hair care and beauty products (new or lightly used)
  • Complementary beauty and wellness items

3.2 Prohibited Items

Sellers CANNOT list:

  • Counterfeit or replica products
  • Stolen, lost, or illegally obtained items
  • Items promoting illegal activity
  • Hazardous materials (restricted chemicals, explosives)
  • Weapons, firearms, ammunition, or restricted blades
  • Recalled products or items with safety defects
  • Items infringing on intellectual property rights
  • Adult content or services
  • Medicines or controlled substances (except regulated over-the-counter items)
  • Personal data or hacked credentials
  • Anything that violates UK law

Smanes will remove prohibited listings and may suspend the seller’s account.

3.3 Seller Responsibilities

By listing an item, you represent:

  • You have full ownership and legal right to sell
  • Item description is accurate, honest, and includes condition (new, lightly used, used)
  • All photos are genuine and unedited
  • Item complies with all UK laws and regulations
  • You will deliver exactly as described
  • You will respond to buyer inquiries promptly

4. Buyer Protection

4.1 Item Authenticity & Condition

Buyers have the right to expect:

  • Items match the listing description and photos
  • Items are in the condition stated (new, lightly used, used)
  • Items are authentic and not counterfeit
  • Items arrive in a safe, sellable condition

4.2 Dispute Resolution

If a buyer receives an item that does NOT match the listing:

  1. Contact the Seller: Message via the Platform (give seller 48 hours to respond)
  2. File a Dispute: If unresolved, escalate to Smanes via the Platform
  3. Smanes Review: We will review evidence (messages, photos, item condition) and make a decision within 7 business days
  4. Resolution: Refund, replacement, or return instructions will be issued

Buyers must report issues within 14 days of delivery.

4.3 Money Protection

  • Buyer payments are held securely by our payment processor
  • Seller does NOT receive funds until buyer confirms receipt
  • If a dispute is filed, funds are held pending resolution
  • Smanes may refund the buyer if:
    • Item not received
    • Item significantly different from listing
    • Seller does not respond to communication

4.4 Returns & Refunds

Returns are governed by the Return & Refund Policy(separate document). Generally:

  • Buyer has 14 days to request a return (statutory right)
  • Return costs are split based on reason (buyer pays if changing mind; seller pays if item defective)
  • Refunds issued within 14 days of return receipt
  • Non-returnable items: custom or personalized products, clearance items, hygiene items (once opened)

5. Seller Obligations & Protections

5.1 Listing Standards

Sellers must:

  • Use clear, honest descriptions and multiple photos
  • Disclose any damage, wear, or defects
  • Respond to buyer questions within 24 hours
  • Not inflate prices or create artificial urgency
  • Not use misleading keywords or category tags

5.2 Shipping & Delivery

Sellers must:

  • Ship within 3–5 business days of payment (or stated timeframe in listing)
  • Use a tracked shipping method (Royal Mail Special Delivery, Parcelforce, etc.)
  • Package securely to prevent damage in transit
  • Provide tracking number to buyer within 24 hours
  • Include a packing slip or note identifying the order

Smanes is NOT responsible for losses or damage during shipping. Sellers should consider shipping insurance for high-value items.

5.3 Payment & Payouts

  • Smanes processes payouts to verified seller bank accounts weekly
  • A service fee (% of transaction) is deducted from the seller’s earnings
  • Payouts are withheld if:
    • Multiple disputes or chargebacks are filed
    • Seller verification is incomplete
    • Account is under investigation
    • Legal holds or payment disputes exist

5.4 Seller Verification

To sell on Smanes:

  • Complete ID verification (age, identity proof)
  • Provide accurate bank account information
  • Accept background checks or fraud screening (if required)
  • Disclose any previous suspensions from marketplaces

Smanes reserves the right to reject or revoke seller status for non-compliance.

6. Ratings, Reviews & Feedback

6.1 Review Standards

Users may leave reviews, but reviews must:

  • Be honest and based on actual experience
  • Not contain defamatory, harassing, or offensive content
  • Not disclose private information
  • Not promote competing platforms
  • Not be incentivized, fake, or coordinated

6.2 Review Moderation

Smanes may remove reviews that:

  • Violate these terms
  • Contain profanity, hate speech, or threats
  • Are from buyers/sellers with restricted accounts
  • Are clearly fraudulent or paid

Smanes does NOT suppress legitimate negative reviews.

6.3 Dispute Resolution for Reviews

If a user believes a review is false or malicious:

  1. Contact the reviewer via private message
  2. If unresolved, report to Smanes with evidence
  3. Smanes will review and act if terms are violated

7. Intellectual Property & Content

7.1 Your Content

You retain ownership of product photos, descriptions, and reviews you upload. By posting, you grant Smanes a worldwide, royalty-free license to display, reproduce, and distribute your content on the Platform and in marketing (with attribution where applicable).

7.2 Our Content

Smanes owns all Platform content, including:

  • Website design, logos, trademarks
  • Software, code, and infrastructure
  • Marketing materials, guides, and help content

You may not copy, modify, or republish without permission.

7.3 Intellectual Property Infringement

If you believe someone is infringing your intellectual property rights:

  1. Email info@smanes.com with detailed evidence
  2. Provide your contact info and copyright/trademark registration (if available)
  3. Smanes will investigate and remove infringing content if justified

We comply with DMCA/UK copyright law and will cooperate with law enforcement.

8. Limitation of Liability

8.1 “As-Is” Service

The Platform is provided “as-is” and “as-available.” Smanes makes NO WARRANTY that:

  • The Platform will be uninterrupted or error-free
  • All items are authentic, safe, or as described
  • Users will not encounter fraud or theft
  • Technical issues won’t occur

8.2 Exclusions of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, Smanes SHALL NOT BE LIABLE FOR:

  • Lost profits, revenue, or opportunity
  • Consequential, incidental, or punitive damages
  • Data loss or corruption
  • Fraud, theft, or disputes between users
  • Third-party content or links
  • Shipping delays, loss, or damage in transit
  • Actions of other users

This exclusion does not apply to our gross negligence, fraud, or violations of UK consumer law.

8.3 Total Liability Cap

Smanes’ total liability for any claim shall NOT EXCEED the amount you paid to Smanes in the 12 months prior to the claim (or £50, whichever is higher).

9. Dispute Resolution & Governing Law

9.1 Governing Law

These Terms are governed by English Law and the laws of the United Kingdom. You irrevocably submit to the jurisdiction of the courts of England and Wales.

9.2 Dispute Process

For disputes between Users (Buyer vs. Seller):

  • Use Smanes’ in-Platform dispute resolution (Section 4.2)
  • Smanes acts as mediator; our decision is final and binding

For disputes between You and Smanes:

  1. Contact us at info@smanes.com with detailed complaint
  2. We will respond within 14 days
  3. If unresolved, either party may pursue legal action in UK courts
  4. You may also escalate to alternative dispute resolution (ADR) providers if required

9.3 Class Actions Waiver

You agree NOT to pursue claims against Smanes as part of a class action, mass action, or representative action. Disputes must be pursued individually.

10. Termination & Suspension

10.1 Account Suspension

Smanes may suspend or terminate your account without notice if:

  • You violate these Terms or our policies
  • You engage in fraud, harassment, or illegal activity
  • Multiple chargebacks or payment disputes occur
  • Law enforcement requests action
  • Your account poses a risk to other users or the Platform

10.2 Effect of Termination

Upon termination:

  • Your account access is revoked
  • Listings are removed
  • Pending transactions may be cancelled (refunds issued)
  • You forfeit unclaimed earnings

10.3 Right to Appeal

If your account is suspended, you may appeal within 30 days by emailing info@smanes.com with your account ID and explanation. Smanes will review and respond within 7 business days.

11. Data & Privacy

Your use of Smanes is also governed by our Privacy Policy (separate document). By using the Platform, you consent to data collection and processing as described in the Privacy Policy.

12. Third-Party Services

Smanes may integrate with:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping providers
  • Analytics tools
  • Email services

We are NOT responsible for their data practices, downtime, or conduct. Review their terms before use.

13. Communication & Notices

We may contact you via:

  • Email to your registered address
  • In-app notifications
  • SMS (if you opt in)
  • Post (for legal notices)

You agree to receive these communications. You may manage preferences in your account settings, but critical legal or security notices cannot be opted out of.

14. Amendments to Terms

Smanes may amend these Terms at any time. Material changes will be notified via email or a prominent Platform notice at least 14 days in advance. Continued use after the effective date constitutes acceptance. If you disagree, stop using the Platform.

15. Severability

If any provision of these Terms is found unenforceable, it will be severed, and the remaining provisions will continue in full force. Any severed provision will be replaced with a valid provision achieving the original intent.

16. Entire Agreement

These Terms, along with the Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Smanes regarding the Platform. They supersede all prior agreements or understandings.

17. Contact & Support

Questions or Complaints?

Smanes Ltd
Email: info@smanes.com
Platform: smanes.com

Response Time: We aim to respond to all inquiries within 48 business hours.

End of Terms and Conditions