Terms and Conditions

Last Updated: October 2026.

1. Agreement to Terms and Marketplace Role

By accessing, registering with or using the SMANES marketplace at smanes.com (the “Platform”), you agree to be bound by these Terms and Conditions and any policies referred to within them.

SMANES Ltd (“SMANES”, “we”, “us” or “our”) operates an online marketplace that enables buyers to discover and purchase eligible hair, beauty and related products offered by third-party sellers.

Unless expressly stated otherwise, products listed on the Platform are offered for sale by the individual or business seller identified in the relevant listing. SMANES provides the marketplace and associated services but does not own the products listed by third-party sellers.

When a buyer purchases a product from a third-party seller, the contract for the sale of that product is between the buyer and the seller. SMANES is not the seller of those goods unless a listing expressly identifies SMANES as the seller.

Sellers may operate as private individuals or as businesses/traders. Different consumer rights may apply depending on the seller’s legal status. Where a seller is acting as a trader and the buyer is a consumer, nothing in these Terms limits or excludes any statutory rights available to the buyer under applicable UK consumer law.

SMANES may provide or facilitate services connected with a transaction, including payment processing, seller administration, listing review, delivery arrangements, customer support and dispute handling. The precise services available may change as the Platform develops.

We may update these Terms where reasonably necessary, including to reflect changes to the Platform, our services or applicable law. Where changes materially affect users’ rights or obligations, we will provide appropriate notice.

This gives SMANES a much clearer foundation as a marketplace rather than the seller of every product, while recognising that you may have both private and business sellers.

The distinction is important because the statutory distance-contract cancellation regime applies to contracts between a trader and consumer, and qualifying online sales generally carry a 14-day cancellation period.

2. Use of Platform

2.1 Eligibility

You must be:

  • Be at least 18 years old.
  • Be legally capable of entering into a binding contract.
  • Be located in the United Kingdom and use the Platform only for transactions permitted by SMANES.
  • Provide accurate information reasonably required to use the Platform.
  • Not be prohibited from using the Platform under applicable law or these Terms.
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2.2 Account Registration

When you create an account:

  • Provide accurate, complete, and current information
  • Maintain the confidentiality of your password
  • Accept responsibility for all activity under your account
  • Immediately notify us of unauthorized access

Smanes may suspend or terminate your account if information is false, incomplete, or used for illegal purposes.

2.3 Prohibited Activities

You agree NOT to:

  • Engage in fraudulent or deceptive transactions
  • Sell counterfeit, stolen, or prohibited items (see Section 3)
  • Harass, abuse, or threaten other users
  • Bypass our verification or identity checks
  • Attempt to manipulate ratings, reviews, or search results
  • Use the Platform for money laundering or terrorist financing
  • Share someone else’s account or payment details
  • Reverse-engineer, scrape, interfere with, or attempt unauthorised access to the Platform.
  • Violate any local, national, or international law
  • Spam, phish, or engage in malware distribution

Violations may result in account termination, legal action, and reporting to authorities.

3. Listings & Prohibited Items

3.1 Items Permitted on SMANES

SMANES is a specialist marketplace for eligible new and pre-loved hair, beauty, barbering and salon-related products. Permitted categories may include:

  • New and pre-loved hair extensions, wigs, hairpieces, closures, frontals and similar hair products.
  • Hair accessories and related hair essentials.
  • Barbering tools and equipment.
  • Salon tools, appliances and equipment.
  • Eligible hair-care and beauty products that meet SMANES’s hygiene, safety and listing requirements.
  • Theatre and costume wigs and related eligible products.

All items must be legal to sell in the UK, accurately described and suitable for resale. SMANES may restrict particular products or categories for hygiene, safety, legal or marketplace-protection reasons.

3.2 Prohibited and Restricted Items

Sellers must not list:

  • Counterfeit, replica or unauthorised goods presented as genuine.
  • Stolen, lost or illegally obtained goods.
  • Recalled, unsafe, defective or legally prohibited products.
  • Prescription medicines, controlled drugs or other regulated medicinal products that cannot legally be sold through the Platform.
  • Weapons, firearms, ammunition or prohibited/restricted weapons.
  • Hazardous substances or materials prohibited from ordinary consumer sale or transport.
  • Products that infringe copyright, trademark or other intellectual-property rights.
  • Products containing illegal content or promoting illegal activity.
  • Personal data, account credentials or unlawfully obtained information.
  • Any product whose sale would breach applicable UK law.
  • Used products that SMANES determines present an unacceptable hygiene, contamination or safety risk.

Opened or used cosmetics, toiletries, hair-care preparations and similar personal-care products may be restricted or prohibited depending on their condition, packaging and hygiene or safety risk. Sellers must comply with any additional product-category rules published by SMANES.

SMANES may reject, remove or restrict a listing and may suspend selling privileges where an item breaches these Terms or our marketplace rules.

3.3 Seller Responsibilities

By listing an item, you represent:

  • You have full ownership and legal right to sell
  • The item’s description and selected condition are complete and accurate, including any wear, damage, defects, alterations or other information that could reasonably affect a buyer’s decision.
  • Photographs must accurately represent the actual item being sold and must not be edited or manipulated in a misleading way.
  • Item complies with all UK laws and regulations
  • You will deliver exactly as described
  • You will respond to buyer inquiries promptly

4. Buyer Protection

4.1 Item Authenticity & Condition

Buyers have the right to expect:

  • Items match the listing description and photos
  • Items are in the condition stated (new, lightly used, used)
  • Items are authentic and not counterfeit
  • Items arrive in a safe, sellable condition

4.2 Problems with an Order and Disputes

If an item is not received, arrives damaged, is materially different from its listing, is suspected to be counterfeit, or there is another significant problem with an order, the buyer should report the issue promptly to SMANES using the support or dispute method provided on the Platform.

SMANES may:

  1. Request information or evidence from the buyer and seller, including photographs, tracking information, listing details and order information.
  2. Contact the buyer or seller where further information is required.
  3. Review the information provided and the relevant order and listing details.
  4. Take appropriate action under SMANES policies, including facilitating a return or refund, restricting an account or taking other reasonable action.

Buyers and sellers must cooperate with reasonable requests for information during a dispute.

Nothing in this process removes any statutory rights or legal remedies available to either party.

4.3 Payments and Buyer Protection

Buyer payments are processed securely using the payment services made available through SMANES.

SMANES may operate seller payout controls designed to help manage transaction, fraud, delivery and dispute risks. A seller’s eligibility for payout may therefore be subject to SMANES’s payout requirements and any applicable payment-provider requirements.

Where an order is cancelled, refunded, disputed or subject to suspected fraud or another investigation, SMANES may delay or adjust a seller payout where permitted and reasonably necessary.

SMANES does not provide a bank account or escrow service to buyers or sellers.

4.4 Returns, Cancellations and Refunds

Returns, cancellations and refunds are governed by the SMANES Refund & Returns Policy and applicable UK law.

A buyer’s rights may differ depending on whether the seller is acting as a business/trader or as a private individual.

Where a seller is acting as a trader and the buyer is a consumer, the buyer may have statutory cancellation, return, refund and other consumer rights under UK law. Any applicable exceptions to those rights, including certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, will apply in accordance with the law.

Purchases from private sellers do not automatically carry the same statutory cancellation rights that apply to qualifying purchases from traders. However, items must still be accurately described, and SMANES marketplace policies may provide additional procedures where an item is not received, materially differs from its listing or another qualifying problem occurs.

 

5. Seller Obligations & Protections

5.1 Listing Standards

Sellers must:

  • Provide accurate and complete descriptions of their items.
  • Select the correct product category, condition and relevant product attributes.
  • Use clear photographs that accurately represent the actual item being sold.
  • Disclose visible wear, damage, defects, alterations or other information that could reasonably affect a buyer’s purchasing decision.
  • Set genuine prices and must not use misleading pricing or artificial urgency.
  • Ensure listings comply with SMANES’s Seller Rules & Standards and prohibited/restricted item requirements.
  • Respond promptly to reasonable requests from SMANES relating to a listing, order or dispute.

5.2 Shipping & Delivery

Sellers are responsible for preparing sold items for dispatch promptly and packaging them securely and appropriately for transport.

Orders must be sent using the delivery method specified or provided through SMANES. Where tracking is provided, sellers must follow the required dispatch and tracking procedure.

Sellers must not falsely mark an order as dispatched or provide inaccurate tracking information.

SMANES may set dispatch deadlines, delivery requirements, packaging standards and additional requirements for high-value, fragile or oversized items.

Delivery charges, postage-label costs and any applicable deductions from seller earnings will be shown or communicated in accordance with the shipping and payout arrangements applicable to the order.

Further requirements are set out in the SMANES Shipping & Tracking Policy.

Smanes is NOT responsible for losses or damage during shipping. Sellers should consider shipping insurance for high-value items.

5.3 Payments, Fees & Seller Payouts

Payments for orders placed through SMANES are processed using the payment services made available through the Platform.

SMANES deducts the applicable marketplace commission and any other charges or deductions that apply to the transaction before determining the amount payable to the seller. Applicable fees and deductions will be communicated to sellers through the Platform, seller information or relevant SMANES policies.

Seller payouts are subject to SMANES’s payout requirements and the requirements of our payment provider. A seller may be required to complete identity, bank-account or other verification before becoming eligible to receive payouts.

SMANES may delay, adjust or withhold a payout where reasonably necessary, including where:

  • an order has been cancelled, refunded or disputed;
  • a payment is subject to a chargeback or payment-provider review;
  • required seller verification is incomplete;
  • there are reasonable concerns about fraud, prohibited activity or a breach of SMANES policies;
  • information relating to the order, delivery or seller account requires investigation; or
  • SMANES or its payment provider is required to do so by law or regulatory requirements.

Any applicable delivery or postage-label charge that is the seller’s responsibility may also be deducted from seller earnings where this forms part of the delivery arrangement for the order.

5.4 Seller Verification

To sell on Smanes:

  • Complete ID verification (age, identity proof)
  • Provide accurate bank account information
  • Accept background checks or fraud screening (if required)
  • Disclose any previous suspensions from marketplaces

To help maintain a safe and trustworthy marketplace, sellers may be required to complete identity, payment-account and other verification checks before they can sell or receive payouts through SMANES.

Verification may be carried out by SMANES or by an authorised third-party service provider, including our payment provider. Depending on the circumstances, sellers may be required to provide information such as their legal name, date of birth, address, bank or payout details, business information and appropriate proof of identity.

Sellers must provide accurate and current information and cooperate with reasonable verification requests.

SMANES may delay approval, restrict selling or withhold eligibility for payout where required verification has not been completed, information cannot be verified, or there are reasonable fraud, security, legal or compliance concerns.

Completion of verification does not constitute a guarantee or endorsement by SMANES of a seller, their products or the authenticity of their listings.

 

6. Ratings, Reviews & Feedback

6.1 Review Standards

Users may leave reviews, but reviews must:

  • Be honest and based on actual experience
  • Not contain defamatory, harassing, or offensive content
  • Not disclose private information
  • Not promote competing platforms
  • Not be incentivized, fake, or coordinated

6.2 Review Moderation

Smanes may remove reviews that:

  • Violate these terms
  • Contain profanity, hate speech, or threats
  • Are from buyers/sellers with restricted accounts
  • Are clearly fraudulent or paid

Smanes does NOT suppress legitimate negative reviews.

6.3 Dispute Resolution for Reviews

If a user believes a review is false or malicious:

  1. Contact the reviewer via private message
  2. If unresolved, report to Smanes with evidence
  3. Smanes will review and act if terms are violated

7. Intellectual Property & Content

7.1 Your Content

You retain ownership of product photos, descriptions, and reviews you upload. By posting, you grant Smanes a worldwide, royalty-free license to display, reproduce, and distribute your content on the Platform and in marketing (with attribution where applicable).

7.2 Our Content

Smanes owns all Platform content, including:

  • Website design, logos, trademarks
  • Software, code, and infrastructure
  • Marketing materials, guides, and help content

You may not copy, modify, or republish without permission.

7.3 Intellectual Property Infringement

If you believe someone is infringing your intellectual property rights:

  1. Email info@smanes.com with detailed evidence
  2. Provide your contact info and copyright/trademark registration (if available)
  3. Smanes will investigate and remove infringing content if justified

We comply with DMCA/UK copyright law and will cooperate with law enforcement.

8. Limitation of Liability

8.1 “As-Is” Service

The Platform is provided “as-is” and “as-available.” Smanes makes NO WARRANTY that:

  • The Platform will be uninterrupted or error-free
  • All items are authentic, safe, or as described
  • Users will not encounter fraud or theft
  • Technical issues won’t occur

8.2 Exclusions of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, Smanes SHALL NOT BE LIABLE FOR:

  • Lost profits, revenue, or opportunity
  • Consequential, incidental, or punitive damages
  • Data loss or corruption
  • Fraud, theft, or disputes between users
  • Third-party content or links
  • Shipping delays, loss, or damage in transit
  • Actions of other users

This exclusion does not apply to our gross negligence, fraud, or violations of UK consumer law.

8.3 Total Liability Cap

Smanes’ total liability for any claim shall NOT EXCEED the amount you paid to Smanes in the 12 months prior to the claim (or £50, whichever is higher).

9. Dispute Resolution & Governing Law

9.1 Governing Law

These Terms are governed by English Law and the laws of the United Kingdom. You irrevocably submit to the jurisdiction of the courts of England and Wales.

9.2 Dispute Process

For disputes between Users (Buyer vs. Seller):

  • Use Smanes’ in-Platform dispute resolution (Section 4.2)
  • Smanes acts as mediator; our decision is final and binding

For disputes between You and Smanes:

  1. Contact us at info@smanes.com with detailed complaint
  2. We will respond within 14 days
  3. If unresolved, either party may pursue legal action in UK courts
  4. You may also escalate to alternative dispute resolution (ADR) providers if required

9.3 Class Actions Waiver

You agree NOT to pursue claims against Smanes as part of a class action, mass action, or representative action. Disputes must be pursued individually.

10. Termination & Suspension

10.1 Account Suspension

Smanes may suspend or terminate your account without notice if:

  • You violate these Terms or our policies
  • You engage in fraud, harassment, or illegal activity
  • Multiple chargebacks or payment disputes occur
  • Law enforcement requests action
  • Your account poses a risk to other users or the Platform

10.2 Effect of Termination

Upon termination:

  • Your account access is revoked
  • Listings are removed
  • Pending transactions may be cancelled (refunds issued)
  • You forfeit unclaimed earnings

10.3 Right to Appeal

If your account is suspended, you may appeal within 30 days by emailing info@smanes.com with your account ID and explanation. Smanes will review and respond within 7 business days.

11. Data & Privacy

Your use of Smanes is also governed by our Privacy Policy (separate document). By using the Platform, you consent to data collection and processing as described in the Privacy Policy.

12. Third-Party Services

Smanes may integrate with:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping providers
  • Analytics tools
  • Email services

We are NOT responsible for their data practices, downtime, or conduct. Review their terms before use.

13. Communication & Notices

We may contact you via:

  • Email to your registered address
  • In-app notifications
  • SMS (if you opt in)
  • Post (for legal notices)

You agree to receive these communications. You may manage preferences in your account settings, but critical legal or security notices cannot be opted out of.

14. Amendments to Terms

Smanes may amend these Terms at any time. Material changes will be notified via email or a prominent Platform notice at least 14 days in advance. Continued use after the effective date constitutes acceptance. If you disagree, stop using the Platform.

15. Severability

If any provision of these Terms is found unenforceable, it will be severed, and the remaining provisions will continue in full force. Any severed provision will be replaced with a valid provision achieving the original intent.

16. Entire Agreement

These Terms, along with the Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Smanes regarding the Platform. They supersede all prior agreements or understandings.

17. Contact & Support

Questions or Complaints?

Smanes Ltd
Email: info@smanes.com
Platform: smanes.com

Response Time: We aim to respond to all inquiries within 48 business hours.

End of Terms and Conditions