When it comes to your personal data, safety and transparency take top priority here at Your Mane Market. To help you understand what information we collect about you, how we use it and what rights you have, we’ve prepared this detailed Privacy Policy.

Privacy Policy

Last Updated: June 2026

1. Introduction

Smanes (“we,” “us,” “our,” or “Company”) operates the marketplace at smanes.com (the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Platform and use our services as a buyer, seller, or general visitor.

We are committed to protecting your privacy and ensuring you have a positive experience on our Platform. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform.

Data Controller: Smanes Ltd
Contact: info@smanes.com

2. Information We Collect

2.1 Information You Provide Directly

Account Registration:

  • Name, email address, phone number
  • Residential address (for sellers and payment verification)
  • Payment information (processed securely through our payment partner; we do not store full card details)
  • Profile information, bio, and seller/buyer preferences
  • Bank account details (sellers only, for payouts)
  • ID verification documents (sellers only, to prevent fraud)

Transactions & Communication:

  • Product listings, descriptions, photos, and pricing
  • Messages between buyers and sellers
  • Reviews and ratings
  • Dispute information and resolution communications

Customer Support:

  • Inquiries, feedback, complaints, and support tickets
  • Chat or email communications with our team

Waitlist:

  • Name and email address for early access notifications

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, clicks, search queries, referral sources
  • Cookies & Similar Technologies: Session data, preferences, analytics
  • Location Data: Approximate location based on IP address (not precise GPS)
  • Payment Data: Transaction history, payment method type (not full card numbers)

2.3 Information from Third Parties

  • Payment Processors: Transaction data, fraud detection signals
  • Identity Verification Services: Verification status and age confirmation
  • Analytics Providers: Aggregated usage data
  • Social Media: If you link your account or share via social platforms

3. How We Use Your Information

We use collected information for:

3.1 Service Delivery

  • Create and maintain your account
  • Facilitate buying and selling transactions
  • Process payments and payouts
  • Arrange shipping, delivery, and returns
  • Send transaction confirmations and order updates
  • Provide customer support

3.2 Safety & Compliance

  • Verify seller and buyer identity
  • Prevent fraud, money laundering, and unauthorized access
  • Enforce our Terms & Conditions
  • Comply with legal obligations (tax, money laundering regulations, court orders)
  • Investigate disputes and resolve complaints

3.3 Marketing & Communications

  • Send promotional emails, newsletters, and product updates (with your consent)
  • Notify you about policy changes, service updates, or platform improvements
  • Conduct surveys or request feedback
  • Personalize your experience based on preferences

3.4 Analytics & Improvement

  • Analyze trends, usage patterns, and marketplace behavior
  • Improve platform features, security, and user experience
  • Test new features and functionality
  • Generate anonymized, aggregated insights

3.5 Legal & Business Operations

  • Enforce contracts and resolve disputes
  • Protect our legal rights and those of other users
  • Respond to legal requests from authorities
  • Audit and monitor compliance

4. Legal Basis for Processing (GDPR)

Under UK/EU GDPR, we process your data based on:

  • Contract: Necessary to provide marketplace services (account creation, transactions)
  • Consent: Marketing emails, cookies for analytics
  • Legal Obligation: Tax reporting, money laundering prevention, law enforcement requests
  • Legitimate Interests: Fraud prevention, platform security, service improvement (balanced against your privacy rights)

5. Who We Share Your Information With

5.1 Within the Marketplace

  • Sellers see: Buyer name, delivery address, and order details (necessary for fulfillment)
  • Buyers see: Seller name, profile, and reviews (for trust and accountability)

5.2 Third-Party Service Providers

  • Payment Processors: For transaction processing and anti-fraud
  • Shipping Partners: Name, address, and order details for delivery
  • Email Service Providers: For sending notifications and marketing (if consented)
  • Analytics Services: Aggregated, anonymized data only
  • Hosting Providers: To maintain platform infrastructure

5.3 Legal Requirements

  • Law enforcement, regulators, or courts when legally required
  • Other users (limited) to resolve disputes or enforce policies

5.4 Business Transfers

  • If Smanes is acquired, merged, or sold, your data may transfer to the new entity (with notice)

We do NOT sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain your information for as long as:

  • Your account is active
  • Necessary to provide services
  • Required by law (typically 6–7 years for financial and tax records)
  • Disputes or claims may arise (plus 6 months after resolution)

After retention periods end, we securely delete or anonymize your data, except where legal obligations require longer storage.

7. Your Rights (GDPR & UK Data Protection Act 2018)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (“right to be forgotten”), subject to legal obligations
  • Restrict Processing: Limit how we use your data
  • Data Portability: Receive your data in a structured, portable format
  • Object: Opt out of marketing communications and some processing
  • Withdraw Consent: Withdraw consent for marketing or non-essential cookies at any time

To exercise these rights, email info@smanes.comwith “Data Subject Request” in the subject line. We will respond within 30 days.

8. Children’s Privacy

The Platform is not intended for users under 18 years old. We do not knowingly collect data from minors. If we become aware a minor has provided information, we will delete it promptly. Parents or guardians concerned about a child’s data should contact us at info@smanes.com.

9. International Data Transfers

If you access Smanes from outside the UK, your data may be transferred to, and stored in, the UK or other countries. By using the Platform, you consent to such transfers. We take reasonable steps to ensure adequate safeguards are in place.

10. Data Security

We implement industry-standard security measures:

  • SSL/TLS encryption for data in transit
  • Encrypted storage for sensitive data (payment info, ID documents)
  • Secure password hashing and multi-factor authentication options
  • Regular security audits and penetration testing
  • Restricted access to personal data (staff need-to-know basis only)
  • Data breach response protocol

However, no method is 100% secure. We encourage you to use strong passwords and enable account security features.

11. Cookies & Tracking Technologies

We use cookies for:

  • Essential: Session management, security, account login
  • Functional: Remembering preferences and settings
  • Analytics: Understanding how you use the Platform (Google Analytics, Hotjar)
  • Marketing: Retargeting ads, social media pixels

You can control cookies through your browser settings. Disabling essential cookies may impact Platform functionality.

12. Third-Party Links

The Platform may link to external websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

13. Changes to This Privacy Policy

We may update this policy to reflect legal changes, service improvements, or operational needs. We will notify you of material changes via email or a prominent notice on the Platform. Your continued use of Smanes after updates constitutes acceptance.

14. Contact Us

Questions or concerns about this Privacy Policy?

Smanes Ltd
Email: info@smanes.com
Platform: smanes.com

Data Protection Officer / Privacy Inquiries:
Email: privacy@smanes.com (to be configured)

Regulatory Complaints:
If you believe we’ve violated your privacy rights, you may lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

End of Privacy Policy