FAQs
HELP CENTER
FREQUENTLY ASKED QUESTIONS
Find answers to all your questions here.
If you have any questions, concerns, or need assistance, feel free to reach out to us through the contact buyer & seller channels.
BUYER FAQs
Browse products, click "Buy Now," choose your shipping method, and complete payment. You'll get a confirmation email immediately.
Credit/debit card, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Yes, you can opt for a local collection. You have the option to choose this in the shipping and delivery section.
Most sellers ship within 2-5 days. Delivery is typically 3-7 days depending on your location and shipping method. Check the listing for exact timeframes.
Yes, if you choose tracked shipping. You'll receive a tracking number and can monitor your package in real-time.
Message your seller first. They can check with the carrier. If it's significantly delayed, escalate to Smanes support.
Once the seller receives and inspects your return (2-3 days), refunds process within 5-7 business days.
Yes, you will receive the same product as seen. The terms of the site stay that the sellers must comply with those conditions. Contact the seller with photos. If they refuse, escalate to Smanes support.
SELLER FAQs
Click "Become a Seller," verify your identity, add payment details, and you're ready to list.
Valid ID, bank account details for payouts, and product information (photos, descriptions, prices).
Usually less than 24 hours. We'll email you once your account is active.
We charge 8% commission per sale plus payment processing fees.Â
Log in, click "Create Listing," add photos, write a description, set your price, and publish. Takes about 10 minutes.
At least 3-5 high-quality photos showing different angles and details. More photos = more sales.
Yes, anytime. Changes appear immediately.
Use tracked shipping and add the tracking number to the order in your dashboard. Message the buyer immediately.
Inspect the damage photos, take responsibility if your packaging was poor, and offer a replacement or refund.
Ship fast, communicate well, package carefully, and include a thank-you note. Happy buyers leave reviews.
Late shipping, poor communication, inaccurate listings, and disputes. Avoid these and you'll maintain high ratings.
Weekly. Payouts process every [day], typically 2-3 business days after processing.
Direct bank transfer. You set your bank details during signup.
Yes, your dashboard shows sales, commissions, and payout history in real-time.
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