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Vendor Information
Smanes Seller Handbook: Your Guide to Selling Successfully
Getting Started
Account Requirements
To sell on Smanes, you'll need to:
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Complete the vendor registration process with accurate business and contact information
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Provide valid identification and payment details
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Agree to our terms of service and seller policies
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Maintain an active, professional account in good standing
A strong account foundation builds trust with buyers from day one.
Product Listings
Your listings are your storefront. Make them count:
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Use clear, high-quality photos (at least 3 per product)
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Write detailed descriptions that highlight condition, materials, and key features
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Be transparent about product origin (new, gently used, refurbished)
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Include all relevant product categories and tags for discoverability
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Update listings promptly when inventory changes
Great listings drive sales. Poor ones drive buyers away.
Running Your Business
Pricing and Fees
Set competitive prices while understanding our fee structure:
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Review current marketplace fees and commission rates
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Factor in shipping, packaging, and operational costs
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Monitor competitor pricing to stay relevant
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Pricing transparency builds buyer confidence
Order Processing
When a buyer purchases:
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Confirm the order within 24 hours
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Prepare items carefully and professionally
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Ship within the timeframe you've committed to
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Keep buyers informed at every step
Speed and reliability are what turn first-time buyers into repeat customers.
Shipping Responsibilities
You're accountable for the buyer's experience from purchase to doorstep:
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Choose appropriate packaging to protect items in transit
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Use tracked shipping methods
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Provide tracking numbers immediately after dispatch
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Handle shipping damage claims promptly and fairly
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Consider offering multiple shipping options
Shipping done right is invisible; shipping done wrong is unforgettable.
Customer Communication
Respond promptly and professionally:
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Answer inquiries within 24 hours
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Be helpful, honest, and respectful in all interactions
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Address concerns before they become disputes
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Keep communication documented through the platform
Your responsiveness is your reputation.
Handling Issues
Returns and Refunds
A clear return policy builds buyer confidence:
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Establish and display your return window (e.g., 14 days, 30 days)
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Process refunds promptly once items are received
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Inspect returned items fairly
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Communicate the outcome clearly to the buyer
Hassle-free returns keep buyers coming back.
Disputes and Resolution
Disagreements happen. Here's how we handle them:
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Attempt resolution directly with the buyer first
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Document all communication
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Escalate to Smanes support if needed
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Comply with our dispute resolution process
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Accept the outcome professionally
Most disputes can be resolved with transparency and good faith effort.
Prohibited Activities
We don't allow:
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Counterfeit or inauthentic products
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Misleading product descriptions or photos
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Off-platform transactions (sales outside Smanes)
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Spam, harassment, or abusive communication
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Price manipulation or unfair practices
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Intellectual property violations
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Any illegal activity
Violations result in account restrictions or termination.
Account Suspension or Termination
We reserve the right to suspend or terminate accounts that:
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Repeatedly violate our policies
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Engage in prohibited activities
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Fail to meet performance standards
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Pose a risk to the marketplace community
We'll notify you of violations and give you the opportunity to correct them, but serious or repeated breaches may result in immediate action.
Need Help?
Questions about these guidelines? We're here to support your success.
Contact Smanes Support:
📧 Email: info@smanes.com
We respond to all vendor inquiries within 24 hours.
